FAQs

With proper care and maintenance, your Apricity products should give you years of enjoyment. Please refer to the “Maintenance” page, where you’ll find detailed information on how to clean your finishes, fabrics, and so much more.

Apricity has partnered with Coverstore to provide our customers with the perfect covers to protect and extend the life of your furniture. Click here to request an exclusive discount on your cover purchase.

Aluminum framed furniture will not rust.

Although treated to prohibit rust, if the painted surface of a steel frame is scratched, exposing bare metal, then there is the possibility that rust may occur. Because of exposure to air and water, you should periodically check your furniture for scratches in the paint.

If you find a scratch we encourage you to treat the area by lightly sanding the affected area with extra fine sand paper or steel wool. You then should treat the area with a rust inhibitor and apply touch-up paint. Also, be sure to visit Apricity’s “Maintenance” page for information on products specifically made to restore and preserve the look of your outdoor group.

We know that Apricity’s fabrics are so beautiful and comfortable that you may want to clean them yourself.

All of Apricity’s fabrics are treated to resist the elements. Washing may have a negative effect on your outdoor fabric’s ability to withstand the sun and harsh weather.

We strongly recommend that you maintain the beauty of your cushions by spot cleaning with mild soap and water or a commercially available upholstery/fabric cleaner. Follow the directions on the manufacturer’s label for commercial upholstery cleaners.

Apricity offers a wide variety of outdoor dining and living groupings along with accessories, seating and so much more. However because we are a custom manufacturer and sell directly to the retailer, our product lines are offered exclusively to retailers.

If you see a collection you really like, we encourage you to contact the retailer nearest you.

Quite often, Apricity retailers will choose the same collections, but will customize their looks with a specific choice of fabric or design. If you find one that you love, but would like to see another color, we encourage you to contact your local retailer and inquire with them what colors and fabrics they are offering.

If you find that your glass tabletop has broken, we suggest you find a local glass replacement vendor who can custom cut a piece of glass for your table. Apricity suggests ¼” tempered glass which resists the rigors of outdoor dining and is the safest choice. Also, you may want to get several estimates as we have found that pricing can vary greatly.

If you find you are missing a piece needed to assemble your new outdoor collection, we request that you contact the Authorized Customer Service Center at 1-800-416-3511. They will be happy to replace the missing piece and have it shipped to you directly. The retailers do not stock extra pieces or hardware.

Every Apricity collection comes with a warranty card or sheet that specifies the coverage for that particular set. By following care and cleaning guidelines provided with your set, and adhering to warranty guidelines, you will be able to enjoy the beauty of your collection and endless outdoor entertaining for years to come.

Again, warranty coverage depends on your specific collection and the materials and pieces you purchase. Generally speaking, storm damage and damage from exposure to the elements are NOT covered by the exclusive warranty. We urge you to read your care and maintenance materials and to be familiar with your warranty and to safeguard your furniture from continuous exposure to harsh elements or inclement weather.

Apricity now produces a full line of products to keep your outdoor room looking beautifully new year after year.

Due to its delicate nature, glass breakage is not covered under the Apricity warranty. You’ll find that this policy is standard in the outdoor furniture industry. Although not a common occurrence, there are too many variables that can lead to glass breakage.

Should you have a warranty claim, please contact Apricity’s Authorized Customer Service. There are several ways Authorized Customer Service can be contacted:

Phone: 1-800-416-3511
Fax: 757-368-0576

or Email: customerservice@va-cs.com When filing a claim, please be sure to include the following:

• Your full name
• Complete mailing address
• Daytime telephone number including area code
• When you purchased your item(s)
• Where you purchased your item(s)
• The name/model/description of your set
• The specific problem you are having
• A copy of your receipt
• Occasionally, pictures of a damaged item may be necessary to provide better service.